{"id":2197,"date":"2011-02-08T16:12:16","date_gmt":"2011-02-08T15:12:16","guid":{"rendered":"https:\/\/www.sunsetbeachclub.com\/blog\/?p=2197"},"modified":"2011-02-08T16:12:16","modified_gmt":"2011-02-08T15:12:16","slug":"staff-training-at-sunset-beach-club-improving-employee-skills-to-provide-a-better-service","status":"publish","type":"post","link":"https:\/\/www.sunsetbeachclub.com\/blog\/hotel-news\/staff-training-at-sunset-beach-club-improving-employee-skills-to-provide-a-better-service\/","title":{"rendered":"Staff Training at Sunset Beach Club: Improving Employee Skills to Provide a Better Service"},"content":{"rendered":"<div style=\"float: right; margin-left: 10px;\"><a href=\"https:\/\/twitter.com\/share\" class=\"twitter-share-button\" data-via=\"sunsetbeachclub\" data-count=\"vertical\" data-url=\"https:\/\/www.sunsetbeachclub.com\/blog\/hotel-news\/staff-training-at-sunset-beach-club-improving-employee-skills-to-provide-a-better-service\/\">Tweet<\/a><\/div>\n<p><a href=\"https:\/\/www.sunsetbeachclub.com\/blog\/wp-content\/uploads\/2011\/02\/training.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-2199\" title=\"training\" src=\"https:\/\/www.sunsetbeachclub.com\/blog\/wp-content\/uploads\/2011\/02\/training-300x224.jpg\" alt=\"staff training\" width=\"300\" height=\"224\" srcset=\"https:\/\/www.sunsetbeachclub.com\/blog\/wp-content\/uploads\/2011\/02\/training-300x224.jpg 300w, https:\/\/www.sunsetbeachclub.com\/blog\/wp-content\/uploads\/2011\/02\/training.jpg 448w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>Staff training here at Sunset Beach Club forms a key part of our Human Resource Management Strategy. Every year, staff from all departments take part in training courses designed to improve their skills and ultimately, to provide a better level of service to our guests.<\/p>\n<p>Last year (2010), Jose Enrique from our Human Resource Department did a great job in organising training for over 30 members of staff. Thanks to the wonders of technology, much of the training was through online courses which made the logistics a little easier. Here\u2019s a quick summary of some of the training that took place:<!--more--><\/p>\n<ul>\n<li>Abraham and Laura in our      Administration department took part in accounting, cost accounting and      pricing strategy training courses.<\/li>\n<li>The whole of the maintenance      team and our IT Manager, Miguel Angel attended a course designed to teach      the intricacies of the new TDT (New Digital Television System) here in Spain as      well as the maintenance of our Satellite TV system.<\/li>\n<li>The whole of the Restaurant      team took part in English lessons; hopefully you\u2019ll see the benefits of      this next time you order a meal at the Oasis Restaurant!<\/li>\n<li>Chelo (Commercial Department)      and Susanna (Leisure Desk) both decided they needed to brush up on their      French by taking an online course. This will come in handy in the winter      months as we get a lot of Canadian guests staying with us.<\/li>\n<li>Jes\u00fas from our Maintenance team      took part in German lessons. All our German guests are encouraged to      engage in conversation if you see Jesus\u2026.practice makes perfect!<\/li>\n<li>Inmaculada P\u00e9rez from our      Housekeeping Department took part in a course designed to prepare staff to      become future Head Housekeepers \u2013 perhaps a future Head Housekeeper in the      making?<\/li>\n<li>Rub\u00e9n and Miguel Angel, who      work in the kitchens, perfected their culinary skills with an advanced      cooking course. Our new daily set menus are hopefully an indication of the      quality and standard we are trying to achieve in our Food &amp; Beverage      operation; ongoing training helps us achieve this!<\/li>\n<\/ul>\n<p>That\u2019s just a sample of the training that took place last year. Apart from the direct benefit these training initiatives have on our operation and in the service we provide, they are also a key staff motivation tool; having the opportunity to improve their skills allows staff to advance professionally.<\/p>\n<p>This year, we\u2019ve got lots of great courses planned and the training programme is already underway with the Supermarket staff attending English lessons!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tweet Staff training here at Sunset Beach Club forms a key part of our Human Resource Management Strategy. Every year, staff from all departments take part in training courses designed to improve their skills and ultimately, to provide a better level of service to our guests. Last year (2010), Jose Enrique from our Human Resource [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","ngg_post_thumbnail":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[535],"tags":[1187,1185,292,1186],"class_list":["post-2197","post","type-post","status-publish","format-standard","hentry","category-hotel-news","tag-improving-employee-skills","tag-staff-training","tag-sunset-beach-club","tag-training-courses"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/posts\/2197"}],"collection":[{"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/comments?post=2197"}],"version-history":[{"count":4,"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/posts\/2197\/revisions"}],"predecessor-version":[{"id":2202,"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/posts\/2197\/revisions\/2202"}],"wp:attachment":[{"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/media?parent=2197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/categories?post=2197"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sunsetbeachclub.com\/blog\/wp-json\/wp\/v2\/tags?post=2197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}