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Home  > Reservations > Cancellations / Modifications

Booking Cancellations & Modifications

If you made your booking online, please click here to modify or cancel your reservation.  

If you booked by email or phone, please contact us directly:

Email: booking@sunsetbeachclub.com
+34 952 579 400

Cancellation Policy

Below are our Standard* Booking Conditions for when you Book Direct with Sunset Beach Club either Online, by Phone or by Email. Conditions vary according to date of arrival:

  • Arrivals from 01 July to 31 August 2019, you can cancel up to 7 days prior to arrival free of charge. In case of late cancellation or no-shows, 3 nights will be charged. 
  • Arrivals from 01 September to 31 March 2020, you can cancel up to 48 hours before arrival free of charge. In case of late cancellation or no-shows, only 1 night will be charged.
  • Arrivals from 01 April 2020 to 31 May 2020 & from 01 September 2020 to 31 October 2020, you can cancel up to 7 days before arrival free of charge. In case of late cancellation or no-shows, only 1 night will be charged.
  • Arrivals from 01 June 2020 to 31 August 2020, you can cancel up to 14 days prior to arrival free of charge. In case of late cancellation or no-shows, 3 nights will be charged. 

*Please note that different Conditions may apply for special offers/tariffs, Promo Code bookings, and for groups or package rates. The Booking Conditions for your own booking will be on your Email Confirmation. Please ask the Help Desk if you are not sure.

Any applicable charges will be charged to the credit card given at time of making reservation. If this card is not valid, we will contact customer to obtain new credit card details.

When you have cancelled your booking online, you should receive a Cancellation Reference number by email.  Please keep this as proof of cancellation.  If you do not have this reference number, then your reservation will still be considered to be confirmed and a "no-show" charge may apply.

Booking conditions are subject to change.  See your online booking confirmation for details.

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