Modify or Cancel your Booking
Booking Cancellations & Modifications
If you made your booking online directly with the hotel through the Sunset Beach Club website, please click here to modify or cancel your reservation.
If you booked with the hotel directly by email or phone, and wish to make any changes to your reservation, please contact us directly:
Email : email@example.com
Call : (+34) 952 579 400
Below are our Standard* Booking Conditions for when you Book Direct with Sunset Beach Club either Online, by Phone or by Email. Conditions vary according to date of arrival and are subject to change.
- May, September & October: you can cancel up to 7 days before arrival free of charge. In case of late cancellation or no-shows, only 1 night will be charged.
- June, July & August: you can cancel up to 14 days before arrival free of charge. In case of late cancellation or no-shows, only 3 nights will be charged.
- Winter (from November to April): you can cancel up to 48 hours before arrival free of charge. In case of late cancellation or no-shows, only 1 night will be charged.
*Please note that different Conditions may apply for special offers/tariffs, Promo Code bookings, and for groups or package rates. The Booking Conditions for your own booking will be on your Email Confirmation. Please ask the Help Desk if you are not sure.
Any applicable charges will be charged to the credit card given at time of making reservation. If this card is not valid, we will contact you to obtain new credit card details.
When you have cancelled your booking online, you should receive a Cancellation Reference number by email. Please keep this as proof of cancellation. If you do not have this reference number, then your reservation will still be considered confirmed and a "no-show" charge may apply.
If you think you may have been charged an incorrect No-Show or Cancellation Fee, please complete this Refund Claim Form.
Booking conditions are subject to change. See your online booking confirmation for details.
If you booked with a third-party agency, Tour Operator or website, please contact them directly if you wish to make any changes to your reservation.