Staff Training at Sunset Beach Club: Improving Employee Skills to Provide a Better Service

staff trainingStaff training here at Sunset Beach Club forms a key part of our Human Resource Management Strategy. Every year, staff from all departments take part in training courses designed to improve their skills and ultimately, to provide a better level of service to our guests.

Last year (2010), Jose Enrique from our Human Resource Department did a great job in organising training for over 30 members of staff. Thanks to the wonders of technology, much of the training was through online courses which made the logistics a little easier. Here’s a quick summary of some of the training that took place: (more…)

Photos from Holiday World and Bride of the Year Shows in Dublin

Holiday World Dublin 2011 - Sunset Beach Club Stand

Chelo & Justin at the Sunset Beach Club Stand

My colleagues Claire, Chelo and I have just got back from a busy (and cold) weekend in Dublin! Chelo and I attended the Holiday World Show at the RDS where Sunset Beach Club had a stand (see photos) whilst Claire helped man the “Celebrations in Spain” (Our wedding planners) stand at the Bride of the Year Show at the RDS.

Both shows attracted thousands of visitors over the weekend and there was a lot of interest for the Sunset Beach Club product, both for general holiday enquiries at the Holiday World Show and for wedding enquiries at Bride of the Year! Hopefully those enquiries will result in firm bookings for later on in the year 😉

Here’s a few photos taken at both of the shows…….

Sunset Beach Club’s Stand at the Copenhagen Wedding Show

Sunset Beach Club stand at Copenhagen Wedding Show

Sunset Beach Club’s stand at the show

Claire, our Wedding and Events coordinator just got back from a – very cold – trip to the Danish capital, Copenhagen. With temperatures of minus 2 ºC outside, it’s just as well she was tucked away in the – relative – warmth of the Bella Exhibition Centre!

As mentioned in a previous post, this is the first time that Sunset Beach Club has invested in a stand at this Scandinavian Wedding Show, showcasing modest wedding dresses; I’m pleased to report that it was a great success! Claire wasn’t quite sure of the reaction we would get and was pleasantly surprised at the fantastic response.

With 104 stands at the show, we were lucky to get a prime spot of real estate with exclusive homes in Sea Pines, Hilton Head;(see photo of stand) our stand was near the main entrance and a catchment area for inquisitive visitors. Another positive point was that we were the only stand from a foreign country which, inevitably, aroused a high level of curiosity.

Although the show was targeted at, soon to be married, brides and grooms – and we had some very interested couples – it also allowed us to market the rest of our hotel’s fantastic facilities and services for regular holidays to the Costa del Sol; we’ll hopefully get a few more Danes coming to enjoy golf and sunshine at Sunset as a result.

Michael Orlien, the Chairman for the Sunset Beach Club owners committee, who is actually from Copenhagen very kindly offered to help Claire at the stand over the weekend and did a fantastic job in helping us sell the Sunset experience (Thanks for your help Michael J). One of the most “talked about” topics at the show was the price of our winter wedding packages……. Visitors to the stand could not believe their great value. They all kept asking if the price we advertised was just for the meal; they were literally gob smacked when they found out it included all wedding day details: Photographer, wedding planner, bridal suite, hair and makeup for the bride….and the list goes on!

Holiday World Show in Dublín…..Here we come!

holiday world show dublinLast week my colleagues Melissa and Annemie attended the Holiday World Show in Belfast; apparently it was a great success with lots of “potential” guests enquiring about our hotel and the vast array of services we offer.

Well, this week it’s my turn. My colleague Chelo and I will be manning the Sunset Beach Club stand at this year’s Holiday World Show in Dublin. This year the show will be held at the RDS and will be open to the public from the 28th to the 30th January; opening times are from 1pm to 8pm on Friday and 11am to 5.30pm on Saturday and Sunday.

If you are planning to visit the Show, don’t forget to visit the Spain section, and in particular, the Sunset Beach Club stand. We’ve got lots of information and leaflets about the hotel – and if you’re really good, we’ve got loads of free bags and pens to give out! Don’t miss the chance to enter into our Holiday prize where you can win a free 3 night stay at Sunset Beach Club!

Looking forward to seeing many of our irish guests at the Show!

A New Voice for Evening Entertainment at the Oasis Restaurant

Phoebe at Sunset Beach Club

Phoebe

As frequent visitors to Sunset Beach Club know, we provide daily evening  entertainment in our Oasis Restaurant. We’re delighted to be able to introduce a new addition to the, already fantastic, line up of singers we have throughout the week: Phoebe!

Originally from Sheffield, this 28 year old vocalist has taken the Costa del Sol by storm and is already regarded as one of the best female voices on the local entertainment scene.

Phoebe began singing at the age of five. Apparently, from a young age, her dream was to play “Christine” in Andrew Lloyd Webber’s famous musical, “Phantom of the Opera”! Her parents obviously realized that their daughter had a special gift and didn’t hesitate to arrange singing lessons with, non other than, opera star Lesley Garret’s vocal coach.

With a singing repertoire ranging from 1950’s classic’s to present day favourites such as Whitney Houston, Alicia Keys or Leona Lewis, Phoebe’s live performances offer something for all musical tastes. Her voice has already been compared to world famous soprano, Sarah Brightman, so there’s no doubt that Phoebe will soon become a “favourite” amongst our guests here at Sunset Beach Club.

You can listen to Phoebe whilst enjoying one of our new set menus at the Oasis Restaurant every Thursday Evening from 8.30pm. Stop by and have a listen; you won’t regret it!

Photos from the New Year’s Eve Gala Dinner

The New Year’s Eve Gala Dinner which was held in the Oasis Restaurant was a great success! Over 150 guests enjoyed an evening of great food, live music and dancing to welcome the new year.

Our undercover reporter managed to take a few pictures of the evening which we have included in the gallery below. See for yourselves what was on the menu (the dessert looked particularly amazing!), photos from behind the scenes in the kitchen, and guests having a a great time!!!